Solving the skills gap with Mixed Reality

By Alan Kwok
Posted on August 16, 2021

The demand for skilled workers is greater than ever. Whether that is because of an aging workforce (baby boomers) retired/retiring soon or workers laid off during the pandemic who refuse to return to work. Technological advancements have made onboarding workers a daunting task for companies when they do find new employees.

One of the keys to solving the skills gap is mixed reality solutions. Microsoft HoloLens 2, Dynamics 365 Guides and Remote Assist can transform how companies train and operate moving forward. A few benefits include self-paced training, reduce time to competency, and remote operations.

As we dive into this issue further, several published articles have pointed out upskilling and reskilling the workforce as a possible solution. This helps but does not resolve the significant time and investment to train employees or the issue of who will replace employees once they move into new positions.

Mixed reality helps in two ways. The first is with Dynamics 365 Guides and Remote Assist. Guides is a self-paced learning environment that allows users to develop hands on, on the job training needed to succeed. Remote Assist opens new avenues in remote training that traditional video calls capabilities do not. Instructors and students are hands free while they share their point of view and collaborate like they are in the same room.

The second way might seem like a minor factor to point out but can have a huge yet subtle impact to attract new employees. Mixed reality brings a cool factor and reaches a younger workforce where traditional trainings cannot. For new job seekers knowing that a company is at the fore front of innovation and technology reassures them about the direction of the company. As companies compete amongst each other little factors like this may mean the difference attracting new employees or seeing them go to competitors.

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